FAQS & RETURNS

 

Where do I send my photo(s) for my printed scratch off game?

For personalized scratch off games like 'Who has the Groom', 'Who has the mom', etc please send your photo(s) through the order page or through email GatherPrintsStore@gmail.com

I purchased a digital/DIY template

You will have access to your template(s) within minutes after you have placed your order, . You will receive the link to the email address registered with your Etsy account.
Upon purchase, you can access and edit your templates in Corjl for 180 days. If you need them longer, just send me a message.

Choosing celebrities for scratch off game

Printed version:
Choosing the celebrities is an easy and fun process. I will send you the link to the celebrity list after purchasing. The list will have the names and faces of each celebrity and you'll check mark who you want then press submit.
Please message me if you'd like to view the list before purchasing.

Return Policy

Due to the nature of Gather Print's, customized digital & physical merchandise, I do not accept returns. If there is an issue with your item, please privately message me via email me in order to resolve any discrepancies. I want you to be completely satisfied your purchase.  

You can contact us at gatherprintsstore@gmail.com

Shipping Carrier Issues:

Once an order is handed over to the shipping carrier, I do not have any control over it.  The order is not eligible for a refund under any circumstance if the order was delayed, lost or damaged by the shipping carrier.  The customer is also responsible for communication with the shipping carrier if needed.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If the shipping carrier is responsible for a lost or damaged order, the order is not eligible for a refund and the customer will need to communicate with the shipping carrier.  

You can always contact us for any return question at gatherprintsstore@gmail.com